Terms & Condition

Welcome to *Reneo Media and Marketing Solutions* (“Reneo Media,” “we,” “us,” or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of *https://reneomedia.com*, as well as your purchase or use of our marketing services, digital products, courses, mentorship programs, SaaS products, and other services offered by Reneo Media.

By accessing our website, submitting an enquiry, purchasing a product or service, enrolling in a course or mentorship program, or using any of our SaaS products, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Reneo Media

Reneo Media and Marketing Solutions is a partnership business based in *Purulia, West Bengal, India*.

Reneo Media provides digital marketing, creative, educational, and technology-related products and services, including:

  • Performance marketing
  • Social media marketing
  • Search engine optimization (SEO)
  • Video editing
  • Branding
  • Web development
  • Advertising
  • Content creation
  • Done-for-you digital and marketing services
  • Recorded digital-skills courses
  • Live mentorship programs
  • SaaS products and business tools
  • WhatsApp API-related solutions
  • CRM and business management solutions
  • Other digital products, services, and business solutions

Specific terms, deliverables, pricing, timelines, and conditions may vary depending on the product or service purchased.

2. Eligibility

You must provide accurate information when using our website or purchasing our products and services.

If you are purchasing or using our services on behalf of a company, business, or organization, you confirm that you have the authority to act on behalf of that organization.

You are responsible for ensuring that your use of our website and services complies with applicable laws and regulations.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our website, systems, or accounts
  • Interfere with the security or operation of the website
  • Upload malicious code, viruses, or harmful content
  • Copy, reproduce, or redistribute our website content without permission
  • Misrepresent your identity or relationship with Reneo Media
  • Use our website to violate the rights of another person or organization

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

4. Our Services

Reneo Media may provide marketing, creative, development, advertising, consulting, educational, mentorship, and technology services.

The exact scope of any service will depend on the proposal, quotation, order, package, agreement, or communication applicable to that service.

Services may include, depending on the selected package:

  • Strategy and consulting
  • Campaign planning
  • Advertising management
  • Social media management
  • SEO
  • Content creation
  • Video editing
  • Website development
  • Branding
  • Lead generation
  • Marketing automation
  • CRM implementation
  • Other agreed digital services

We may modify, improve, replace, or discontinue certain services from time to time.

5. Service Scope and Deliverables

For done-for-you or custom services, the agreed scope of work will normally be communicated through a proposal, quotation, service agreement, invoice, order confirmation, or other written communication.

Deliverables are limited to the scope agreed upon.

Requests outside the agreed scope may require additional fees, timelines, or a separate agreement.

Any additional work will generally be communicated to the client before it is undertaken.

6. Client Responsibilities

To provide services effectively, clients may be required to provide accurate information, approvals, materials, access, and other cooperation.

Depending on the service, this may include:

  • Business information
  • Brand guidelines
  • Logos and creative assets
  • Website access
  • Social media access
  • Advertising account access
  • Analytics access
  • Marketing materials
  • Product or service information
  • Required approvals
  • Other project-related information

Clients are responsible for ensuring that the information and materials they provide are accurate and that they have the necessary rights and permissions to provide them.

Delays caused by missing information, approvals, access, or client-side requirements may affect project timelines.

7. Marketing and Advertising Services

When providing marketing or advertising services, Reneo Media may assist with campaign strategy, creative development, advertising setup, optimization, reporting, and related activities.

However, advertising platforms and third-party services are outside our direct control.

Campaign performance may be affected by factors including:

  • Advertising platform policies
  • Competition
  • Market conditions
  • Budget
  • Target audience
  • Creative quality
  • Product or service demand
  • Website performance
  • Platform algorithms
  • Account restrictions
  • Changes made by third-party platforms

Therefore, unless expressly agreed in writing, Reneo Media does not guarantee a specific number of leads, sales, revenue, followers, rankings, conversions, or return on advertising spend.

8. SEO Services

SEO results depend on many factors outside our control.

Search engine algorithms, competition, website condition, content, technical changes, industry conditions, and third-party decisions can affect results.

We may provide SEO strategies and services based on reasonable professional practices, but we do not guarantee:

  • A specific search ranking
  • A specific traffic level
  • A specific number of leads
  • A specific revenue amount
  • A specific time period for achieving results

9. Courses and Digital Products

Reneo Media may offer recorded courses, educational materials, templates, resources, videos, documents, and other digital products.

When you purchase a course or digital product:

  • Access is provided according to the applicable offer or package.
  • Your access is personal to you unless otherwise stated.
  • You must not share your login credentials or access with others.
  • You must not copy, resell, redistribute, publish, record, reproduce, or commercially exploit course content without written permission.
  • Course materials are provided for educational purposes.

Course access duration, included materials, updates, bonuses, and other features may vary by product.

The specific offer displayed at the time of purchase will generally determine the applicable access and product features.

10. Live Mentorship Programs

Reneo Media may offer live mentorship, coaching, workshops, calls, group sessions, or similar educational programs.

Mentorship may include:

  • Live sessions
  • Q&A sessions
  • Group discussions
  • Practical guidance
  • Educational resources
  • Assignments or exercises
  • Community access where applicable

Mentorship is educational and guidance-based.

Individual results may vary depending on factors such as implementation, experience, market conditions, business model, resources, effort, and external circumstances.

Reneo Media does not guarantee any particular income, revenue, client acquisition, business growth, employment, or other financial outcome from participating in a mentorship program.

11. SaaS Products

Reneo Media may offer SaaS products, software tools, APIs, CRM solutions, WhatsApp-related solutions, automation tools, and other technology products.

SaaS products may be subject to additional product-specific terms, pricing, usage limitations, service levels, or documentation.

Users are responsible for using SaaS products lawfully and in accordance with applicable third-party platform policies.

We may temporarily suspend or restrict a SaaS account where reasonably necessary for:

  • Security
  • Maintenance
  • Abuse prevention
  • Violation of these Terms
  • Violation of applicable law
  • Non-payment
  • Third-party platform requirements

Where reasonably possible, we may provide notice before suspension for non-emergency matters.

12. Third-Party Platforms

Some Reneo Media services may depend on third-party platforms and services, including:

  • Meta/Facebook
  • Instagram
  • WhatsApp
  • Google services
  • Razorpay
  • Advertising platforms
  • CRM platforms
  • Cloud storage providers
  • Hosting providers
  • Analytics providers
  • Other technology providers

Third-party platforms have their own terms, policies, technical limitations, and privacy practices.

Reneo Media is not responsible for changes, outages, restrictions, suspensions, policy decisions, or failures caused by third-party platforms.

Users and clients are responsible for complying with applicable third-party terms when using such platforms.

13. Payments

Prices for our products and services will be displayed or communicated through the applicable offer, quotation, invoice, proposal, checkout page, or agreement.

Payments may be processed through third-party payment providers, including Razorpay or other payment providers.

You agree to provide accurate billing and payment information.

Unless otherwise stated, taxes and applicable charges may be added to the price where required by law.

For custom services, work may be started after the required advance payment or agreed payment milestone has been received.

14. Refunds and Cancellations

Refunds and cancellations are governed by our separate *Refund & Cancellation Policy*.

Different products and services may have different refund conditions because of their nature.

In particular, digital products, recorded courses, mentorship programs, SaaS subscriptions, and custom services may have different cancellation or refund terms.

Please review the applicable Refund & Cancellation Policy before making a purchase.

15. Intellectual Property

All content owned or provided by Reneo Media, including where applicable:

  • Website content
  • Text
  • Graphics
  • Logos
  • Branding materials
  • Course content
  • Videos
  • Templates
  • Documents
  • Designs
  • Software
  • SaaS products
  • Source materials
  • Training materials
  • Marketing resources

is protected by applicable intellectual property laws and remains the property of Reneo Media or its respective licensors unless otherwise agreed in writing.

You may not reproduce, distribute, sell, modify, publish, license, or commercially exploit Reneo Media-owned content without prior written permission.

16. Client Materials and Ownership

Clients retain ownership of materials that they provide to Reneo Media unless otherwise agreed.

This may include:

  • Logos
  • Brand assets
  • Images
  • Videos
  • Business information
  • Documents
  • Marketing materials
  • Other client-owned materials

Ownership of newly created deliverables will depend on the applicable service agreement, proposal, invoice, or written arrangement.

Where ownership or licensing terms are not expressly stated, Reneo Media may retain rights necessary to operate, maintain, display, or reuse its own underlying tools, systems, templates, processes, know-how, and pre-existing materials.

17. Portfolio and Marketing Use

Unless otherwise agreed in writing, Reneo Media may wish to display completed work, publicly available client materials, business names, logos, or project descriptions in its portfolio, website, presentations, or marketing materials.

If a client requires that specific work or materials remain confidential or not be used for promotional purposes, the client should communicate this requirement to us in writing.

Any confidential information will be handled according to the applicable agreement and our Privacy Policy.

Where ownership or licensing terms are not expressly stated, Reneo Media may retain rights necessary to operate, maintain, display, or reuse its own underlying tools, systems, templates, processes, know-how, and pre-existing materials.

18. User-Submitted Content

If you submit content, feedback, reviews, testimonials, suggestions, or other materials to Reneo Media, you represent that you have the necessary rights to provide them.

You must not submit content that:

  • Violates applicable law
  • Infringes another person's rights
  • Contains malicious software
  • Is fraudulent or misleading
  • Violates intellectual property rights
  • Contains unauthorized confidential information

We may remove or restrict content that we reasonably believe violates these Terms or applicable law.

19. Results and No Guarantee

Reneo Media provides professional services, educational content, mentorship, and technology solutions, but results may vary.

Unless expressly guaranteed in a written agreement, we do not guarantee:

  • Specific business revenue
  • Specific profit
  • Specific number of leads
  • Specific number of customers
  • Specific advertising performance
  • Specific SEO rankings
  • Specific social media growth
  • Specific sales results
  • Employment or career outcomes
  • Any particular financial result

Any examples, case studies, testimonials, projections, or past results presented by Reneo Media are for illustrative purposes and should not automatically be understood as a guarantee of future results.

20. Disclaimer

Information provided through our website, courses, mentorship programs, content, and other educational resources is intended for general informational and educational purposes.

It should not be considered legal, financial, tax, medical, investment, or other professional advice unless expressly stated otherwise.

You are responsible for making your own decisions and obtaining appropriate professional advice where necessary.

21. Confidentiality

During the course of providing services, either party may receive confidential business or project information from the other party.

Each party should take reasonable steps to protect confidential information and use it only for the purposes for which it was provided.

Specific confidentiality obligations may be governed by a separate agreement or NDA where applicable.

22. Security

We take reasonable measures to protect our website, systems, and information.

However, no online service or electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the security of your own accounts, passwords, access credentials, and devices.

You should notify us promptly if you believe that your account or access credentials have been compromised.

23. Account Suspension and Termination

We may suspend, restrict, or terminate access to our website, courses, mentorship programs, SaaS products, or other services where reasonably necessary due to:

  • Violation of these Terms
  • Fraudulent activity
  • Unauthorized use
  • Non-payment
  • Security concerns
  • Abuse of our systems
  • Violation of applicable law
  • Misuse of third-party services

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Termination does not automatically remove obligations that are intended to continue after termination.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Reneo Media will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of our website, products, or services.

This may include loss of profits, revenue, business opportunities, data, or anticipated savings, except where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

For paid services, any contractual limitation of liability may also be governed by the applicable service agreement or order.

25. Indemnity

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of our website or services, your violation of these Terms, or your infringement of the rights of another person or organization.

This provision does not limit any rights or remedies available under applicable law.

26. Force Majeure

Reneo Media will not be responsible for delays or failure to perform caused by circumstances reasonably outside our control.

These circumstances may include:

  • Internet or infrastructure failures
  • Natural disasters
  • Government actions
  • Cybersecurity incidents
  • Platform outages
  • Third-party service failures
  • Changes in laws or regulations
  • War or civil unrest
  • Strikes
  • Power failures
  • Other events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimize disruption.

27. Changes to Our Services

We may update, modify, improve, suspend, or discontinue parts of our website, products, services, courses, mentorship programs, or SaaS products from time to time.

Where a material change affects an existing paid service, we will make reasonable efforts to communicate the change where appropriate.

28. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the *“Last Updated”* date at the top of this page.

Your continued use of our website or services after an updated version becomes effective may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

For material changes affecting existing customers, we may provide additional notice where appropriate.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to these Terms or our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over *Purulia, West Bengal, India*.

Nothing in this section limits any consumer rights or legal remedies that cannot be excluded under applicable law.

30. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

The invalid or unenforceable provision may be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intended purpose, where legally permitted.

31. Entire Agreement

These Terms, together with any applicable service agreement, proposal, quotation, order confirmation, product-specific terms, Privacy Policy, Refund & Cancellation Policy, and other policies referenced by us, form the applicable agreement governing your use of our website and services.

Where a specific written agreement conflicts with these general Terms, the specific written agreement may control for that particular service or transaction.

32. Contact Us

If you have questions regarding these Terms or our services, you can contact us at:

*Reneo Media and Marketing Solutions*

Purulia, West Bengal, India

*Email:* [care@reneomedia.com](mailto:care@reneomedia.com)

*Phone/WhatsApp:* +91 8116790665

*Website:* [https://reneomedia.com](https://reneomedia.com/)

We will make reasonable efforts to respond to enquiries and requests within a reasonable period.

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