Refund & Cancellation Policy
At *Reneo Media and Marketing Solutions*, we aim to provide clear information about our products and services before you make a purchase. This Refund & Cancellation Policy explains how cancellations and refunds are handled for our services, courses, mentorship programs, and SaaS products.
1. Marketing & Done-for-You Services
For custom marketing, advertising, web development, branding, content creation, video editing, SEO, and other done-for-you services:
- Cancellation and refund terms may depend on the specific proposal, quotation, invoice, or service agreement.
- Once work has started, payments may be non-refundable to the extent that work, resources, or third-party costs have already been incurred.
- Third-party expenses, advertising spend, software charges, hosting costs, or other external costs may not be refundable.
- Any approved refund will be processed according to the applicable agreement.
2. Courses & Digital Products
Because recorded courses, digital products, templates, resources, and other digital content may be accessed or delivered immediately:
- Refund eligibility may vary depending on the specific product or offer.
- Once digital content has been accessed, downloaded, or delivered, refunds may not be available unless specifically stated at the time of purchase.
- Course access, duration, and refund conditions may vary by program.
Please review the offer and applicable terms before completing your purchase.
3. Live Mentorship Programs
For live mentorship, coaching, workshops, or similar programs:
- Cancellation and refund eligibility will depend on the specific program's terms.
- Once a mentorship program has started, refunds may be limited or unavailable.
- Any special refund or cancellation terms mentioned during the purchase process will apply to that particular program.
4. SaaS Products & Subscriptions
For SaaS products, software tools, CRM solutions, APIs, and subscriptions:
- Subscription charges are generally non-refundable for the period already used, unless otherwise stated.
- You may cancel future renewals according to the cancellation terms applicable to your subscription.
- Cancellation will generally prevent future charges but may not result in a refund for the current billing period.
Specific SaaS products may have additional product-specific terms.
5. How to Request a Refund or Cancellation
To request a refund or cancellation, contact us at:
*Email:* [care@reneomedia.com](mailto:care@reneomedia.com)
Please include your:
- Full name
- Order or transaction details
- Product/service purchased
- Reason for the request
We may request additional information to verify the purchase and assess the request.
6. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in your account may depend on the payment provider or bank.
7. Important Note
This Policy does not limit any rights or remedies that may be available to you under applicable law.
The refund or cancellation terms specifically communicated for a particular product, service, course, mentorship program, or SaaS subscription will apply where they differ from this general Policy.
8. Contact Us
*Reneo Media and Marketing Solutions*
Purulia, West Bengal, India
*Email:* [care@reneomedia.com](mailto:care@reneomedia.com)
*Phone/WhatsApp:* +91 8116790665
*Website:* [https://reneomedia.com](https://reneomedia.com/)